Users
The Users page allows Account Administrators to add, edit, or delete a user.
In order to add or delete a user, the Account Administrator must have the Manage Account Users and the Manage Permissions options for the required product selected. The following example highlights these two options In the Permissions section of the Roles page.
Creating a New User
When creating a new user, a valid email address serves as the username and is used by Administration:
- to send a welcome email with registration link
- to send registration confirmation and product URLs
- to send a combination of system emails to include, but not limited to:
- password reset
- forgotten password reset
- password change notifications, etc.
Deleting a User
If an Account Administrator cannot delete a user because the user has permissions for other products, the Account Administrator can remove access to their product by removing the roles the user has assigned.
Reset Password Link
Clicking the Reset Password link sends an email to the user allowing them to change their password.
Note: Existing passwords cannot be retrieved even by an Account Administrator.
User Status
The User Status section displays the following user status checkboxes regarding your user account:
- Locked: indicates that the user has been locked out of their account. To unlock a user, click on the unlock user link below the password field.
- Password Reset Pending: indicates that the user has been sent a reset password email that is still active. The reset password email is active for seven days; after the seven day period, users must request a new reset password email. If necessary, the Account Administrator can reset the user’s password multiple times if they have misplaced the email sent from Administration.